Systems Engineer (HealthTech Associate Programme)

Are you someone who enjoys problem solving, has a curious mind and more importantly, keen to make a difference in the future of HealthTech?
If so, join us, and #ExperienceHealthTech today for a healthier SG tomorrow!

Check out our IHiS video to learn more about us and our environment where you can bring your ideas to life: https://youtu.be/X4MirFIxdUs

IHiS HealthTech Associate Programme (HAP)

At IHiS, we tailored our graduate programme to provide graduates with a holistic experience to develop and sharpen their technical capabilities, professional and soft skills. Through HAP,  you will get access to challenging projects, on-the-job learning and a series of online-based classroom training and be supported with a development framework to build and drive your career in IHiS.

Click here to find out more about our HAP: https://www.ihis.com.sg/Careers/Pages/Students_Graduates.aspx

We are currently looking for System Engineers for our HAP Aug 2023  and Feb/Aug 2024 intake.

Systems Engineer

As a systems engineer at IHiS, you play a critical role in ensuring the optimal performance and availability of end user computing infrastructure services. You are part of a team responsible in providing primary support and implementation of desktop, hardware and software related solutions for Singapore Healthcare staff.

In this role you will:

Provide IT Support

• Provide technical support to users
• Monitor performance of systems
• Be responsible for recognizing, evaluating, and recommending potential hardware and/or software solutions where applicable
• Provide information to users on the progress of outstanding support tickets
• Manage vendors for the responsibilities outlined in contracts and statement of work

Maintain Systems

• Preparation and implementation of policies, procedures and standards relating to Technology Management and infrastructure as a whole
• Carry out routine maintenance tasks to detect and/or prevent 'faults' that disrupt user connectivity to systems
• Conduct research on new technology as requested

Assist with Incident Resolution

• Respond to user complaints
• Assist with problem/issue identification
• Assist with resolution of basic problems
• Recommend preventive solutions
• Escalate problems/issues
• Log incidents into problem management system

About you:

• Be pursuing a Bachelor Degree in Computer Engineering, Electrical Engineering, Electronics Engineering, Information Technology, Information Systems or related discipline
• Graduating in May/Dec 2023 or May 2024
• Knowledge of Windows operating systems, Service Desk management and process and Desktop technologies such as Antivirus and Patch management
• Adaptable, proactive and a strong team player
• Possess strong analytical, problem solving and interpersonal skills
• Exhibit leadership qualities with good verbal and written communications skills
• ITIL certifications (good to have)
• Passionate about IHiS and keen to make a difference and reimage the future of HealthTech